Banking Service Associate - Fast, Accurate Customer Care

RCBC; Lucena; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC in Lucena, Philippines seeks a reliable candidate to provide accurate, timely over-the-counter services at the Business Center and ensure compliance with BSP/AMLA regulations and internal policies. The role emphasizes risk awareness, adherence to procedures, and high-quality customer service within the branch environment.

The successful candidate will engage with clients, handle transactions with accuracy, and support branch objectives through attentive service delivery and collaboration

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Empathic and can easily engage with people.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers at the Business Center.
• Ensure compliance with BSP/AMLA regulations and other internal policies.
• Recognize risk areas and mitigate risks by applying bank policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.

Skills

Customer service

Regulatory compliance

Risk awareness

Time management

Empathy

Communication skills

Education

4-year degree

Job description

RCBC in Lucena, Philippines seeks a reliable candidate to provide accurate, timely over-the-counter services at the Business Center and ensure compliance with BSP/AMLA regulations and internal policies. The role emphasizes risk awareness, adherence to procedures, and high-quality customer service within the branch environment.

The successful candidate will engage with clients, handle transactions with accuracy, and support branch objectives through attentive service delivery and collaboration