Banking Service Associate: Customer Experience & Compliance

RCBC; San Fernando; On-site; PHP 167,000 - 234,000; Full time

Job summary

RCBC is seeking a customer service-focused staff member for its Greenhills Business Center. The role provides competent, timely over-the-counter services and ensures compliance with BSP/AMLA and bank policies while identifying and mitigating risk.

You will support business objectives through excellent service delivery and engage with clients to deliver accurate transactions, with flexibility to be assigned to Greenhills location.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Empathic and engaging with people.
• Capable to deal with complexity and time management.
• Has security awareness and risk-conscious mindset.

Responsibilities

• Provide competent, timely over-the-counter services.
• Ensure compliance with BSP/AML regulations and bank policies.
• Recognize and mitigate risk by following policies.
• Support business objectives through excellent customer service.
• Be willing to be assigned to Greenhills and other branches as needed.

Skills

Customer service

Time management

Decision-making

Empathy

Communication

Education

4-year degree

Job description

RCBC is seeking a customer service-focused staff member for its Greenhills Business Center. The role provides competent, timely over-the-counter services and ensures compliance with BSP/AMLA and bank policies while identifying and mitigating risk.

You will support business objectives through excellent service delivery and engage with clients to deliver accurate transactions, with flexibility to be assigned to Greenhills location.