Customer-First Bank Teller & Service Associate

RCBC; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

RCBC in Taguig seeks a customer service professional to deliver competent, timely, and error-free over-the-counter services in the Business Center. You will ensure compliance with BSP/AMLA regulations and bank policies, while recognizing risk areas and eliminating risks through proper procedures.

As part of the team, you will support branch objectives through excellent service delivery and be willing to be assigned to Fort Bonifacio Burgos Circle, McKinley Hills, or AY Yuchengco, focusing on

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision‑making, diligent, and practices effective time management.
• Empathic and able to engage with people.
• Highly compassionate and service oriented.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and service-related initiatives of the branch.
• Willing to be assigned to Fort Bonifacio Burgos Circle; Mckinley Hills; AY Yuchengco.

Skills

Customer service

Time management

Decision making

Empathy

Communication

Education

Bachelor’s degree or 4-year course

Job description

RCBC in Taguig seeks a customer service professional to deliver competent, timely, and error-free over-the-counter services in the Business Center. You will ensure compliance with BSP/AMLA regulations and bank policies, while recognizing risk areas and eliminating risks through proper procedures.

As part of the team, you will support branch objectives through excellent service delivery and be willing to be assigned to Fort Bonifacio Burgos Circle, McKinley Hills, or AY Yuchengco, focusing on