Banking Customer Relations Associate

China Bank Group; Digos; On-site; PHP 201,000 - 268,000; Full time

Job summary

China Bank Group seeks a Customer Relations Assistant to support customers with account opening, maintenance, and inquiries at the STO Digos City Branch. You will verify client information and ensure documentary requirements are complete and compliant, while processing updates and requests to maintain smooth service.

Fresh graduates are welcome. This role offers training in branch operations, product knowledge, and compliance processes in a collaborative environment designed for professional

Qualifications

• Bachelor's degree in any business-related course or equivalent.
• Strong communication and customer service skills.
• Keen attention to detail and ability to handle documentation accurately.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office applications.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist customers with account opening, maintenance, and inquiries.
• Verify client information and ensure documentary requirements are complete and compliant.
• Process account updates, customer information changes, and other service requests.
• Support the onboarding of new clients by providing accurate product and service information.
• Handle account documentation, records management, and transaction processing.
• Coordinate with branch personnel to ensure smooth customer service and operational support.
• Adhere to bank policies, security standards, and regulatory requirements.

Skills

Strong communication

Customer service

Attention to detail

Analytical skills

Organizational skills

Microsoft Office

Education

Bachelor's degree in any business-related course

Tools

Microsoft Office

Job description

China Bank Group seeks a Customer Relations Assistant to support customers with account opening, maintenance, and inquiries at the STO Digos City Branch. You will verify client information and ensure documentary requirements are complete and compliant, while processing updates and requests to maintain smooth service.

Fresh graduates are welcome. This role offers training in branch operations, product knowledge, and compliance processes in a collaborative environment designed for professional