Banking Customer Care & Onboarding Specialist

China Bank Group; Cagayan de Oro; On-site; PHP 223,000 - 357,000; Full time

Job summary

China Bank Group is seeking a Customer Relations Assistant to support clients in opening and maintaining deposit accounts, processing routine transactions, and delivering accurate, friendly service at the branch. You will verify client information, handle documentation, coordinate with branch teams, and ensure compliance with bank policies.

Fresh graduates are welcome. This permanent role offers comprehensive training, exposure to core banking operations, and opportunities for growth in customer

Qualifications

• Bachelor's degree in any business-related course or equivalent.
• Strong communication and customer service skills.
• Keen attention to detail and ability to handle documentation accurately.

Responsibilities

• Assist customers with account opening, maintenance, and inquiries.
• Verify client information and ensure documentary requirements are complete.
• Process account updates, customer information changes, and other service requests.
• Support the onboarding of new clients by providing accurate product and service information.
• Handle account documentation, records management, and transaction processing.
• Coordinate with branch personnel to ensure smooth customer service and operational support.
• Adhere to bank policies, security standards, and regulatory requirements.

Skills

Strong communication

Customer service

Attention to detail

Education

Bachelor's degree in any business-related course

Tools

Microsoft Office

Job description

China Bank Group is seeking a Customer Relations Assistant to support clients in opening and maintaining deposit accounts, processing routine transactions, and delivering accurate, friendly service at the branch. You will verify client information, handle documentation, coordinate with branch teams, and ensure compliance with bank policies.

Fresh graduates are welcome. This permanent role offers comprehensive training, exposure to core banking operations, and opportunities for growth in customer