Banking Customer Relations Assistant: Client Service & Growth

China Bank Group; Lipa; On-site; PHP 201,000 - 312,000; Full time

Job summary

China Bank Group is seeking a Customer Relations Assistant to support clients in opening and closing accounts, and to guide them through savings and investment products with accurate documentation and procedures.

The role emphasizes day-to-day banking transactions, compliance, and delivering exceptional customer service in a branch environment. A willingness to report onsite and strong communication are essential for success.

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Willingness to report onsite.

Responsibilities

• Handle day-to-day financial transactions with accuracy and professionalism.
• Assist clients with deposits, withdrawals, bills, and loan payments.
• Open and close accounts while ensuring compliance with standard operating procedures.
• Provide clear guidance on savings and investment products.
• Deliver excellent customer service and build strong client relationships.

Skills

Strong communication

Interpersonal skills

Education

Bachelor’s/College degree in Finance, Banking, or related field

Job description

China Bank Group is seeking a Customer Relations Assistant to support clients in opening and closing accounts, and to guide them through savings and investment products with accurate documentation and procedures.

The role emphasizes day-to-day banking transactions, compliance, and delivering exceptional customer service in a branch environment. A willingness to report onsite and strong communication are essential for success.