Customer Relations Assistant

China Banking Corporation; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

China Banking Corporation is seeking a Customer Relations Assistant to support account management and deliver excellent banking services in branch operations. The role offers comprehensive training in branch operations and contact with customers across various banking products.

Ideal candidates have a business-related degree, strong communication skills, and attention to detail, with fresh graduates welcome to apply.

Qualifications

• Bachelor's degree in any business-related course or equivalent.
• Strong communication and customer service skills.
• Keen attention to detail and ability to handle documentation accurately.
• Good analytical and organizational skills.
• Fresh graduates are welcome to apply.
• Experience: 0 - 2 years.

Responsibilities

• Assist customers with account opening, maintenance, and inquiries.
• Verify client information and ensure documentary requirements are complete and compliant.
• Process account updates, customer information changes, and other service requests.
• Support onboarding of new clients by providing accurate product and service information.
• Handle account documentation, records management, and transaction processing.
• Coordinate with branch personnel to ensure smooth customer service and operational support.
• Adhere to bank policies, security standards, and regulatory requirements.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

Bachelor's degree in business-related course

Tools

Microsoft Office

Job description

China Banking Corporation seeks a Customer Relations Assistant to support account management and deliver excellent banking services in branch operations.

Your Role

Key responsibilities include:

• Assisting customers with account opening, maintenance, and account-related inquiries.
• Verifying client information and ensuring documentary requirements are complete and compliant.
• Processing account updates, customer information changes, and other service requests.
• Supporting the onboarding of new clients by providing accurate product and service information.
• Handling account documentation, records management, and transaction processing.
• Coordinating with branch personnel to ensure smooth customer service and operational support.
• Adhering to bank policies, security standards, and regulatory requirements.

About You

The company is looking for:

• Bachelor's degree in any business-related course or equivalent.
• Strong communication and customer service skills.
• Keen attention to detail and ability to handle documentation accurately.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office applications.
• Fresh graduates are welcome to apply.
• Experience: 0 - 2 years.

Training & Development

• Comprehensive training in branch operations and account management.
• Hands-on experience in customer relations, banking products, and compliance processes.
• A collaborative environment that supports learning and professional growth.
• Opportunities to expand banking knowledge and explore career advancement paths.

Career Progression

Opportunities to build expertise in branch operations, customer service, and account management while developing a strong foundation for a banking career.

Potential to advance by expanding banking knowledge and exploring career advancement paths within the company.