Banking Customer Care & Upsell Specialist

Torch Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Torch Solutions is seeking an experienced Customer Service Representative to join our team in Central Cebu City, Cebu. The role focuses on delivering high-quality service to banking clients with high priority accounts.

You will handle inbound calls and emails, provide product information, resolve issues, and maintain detailed records while aiming for upsell opportunities and a positive customer experience. This is a full-time, on-site role requiring strong communication and problem-solving

Qualifications

• At least a senior high school graduate.
• Strong communication and interpersonal skills to engage with customers.
• Excellent problem-solving and decision-making abilities.
• Proven track record of meeting or exceeding performance targets and metrics.
• Familiarity with banking regulations and customer service best practices.

Responsibilities

• Handling inbound customer calls and responding to emails in a timely and professional manner.
• Providing product and service information to customers, answering queries and resolving issues or complaints.
• Maintaining detailed records of customer interactions and following up on outstanding inquiries.
• Identifying opportunities to upsell or cross-sell appropriate products and services to customers.
• Collaborating with other team members to ensure a positive customer experience.
• Adhering to company policies, procedures and compliance requirements.

Skills

Customer service

Communication skills

Problem solving

Upselling

Education

Senior high school

Job description

Torch Solutions is seeking an experienced Customer Service Representative to join our team in Central Cebu City, Cebu. The role focuses on delivering high-quality service to banking clients with high priority accounts.

You will handle inbound calls and emails, provide product information, resolve issues, and maintain detailed records while aiming for upsell opportunities and a positive customer experience. This is a full-time, on-site role requiring strong communication and problem-solving