Banking Support Specialist for High-Priority Accounts

TORCH Solutions; Cebu City; On-site; PHP 245,520 - 334,800; Full time

Job summary

TORCH Solutions is looking for an experienced Customer Service Representative in Cebu City. This full-time role focuses on delivering high-quality service to our banking clients with priority accounts.

Responsibilities include handling customer inquiries via phone and email, offering product information, and maintaining records of interactions. Ideal candidates should have strong communication skills and prior experience in meeting performance targets.

Qualifications

• At least a senior high school graduate.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Handling inbound customer calls and responding to emails.
• Providing product information and resolving issues.
• Maintaining detailed records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Education

Senior high school graduate

Job description

TORCH Solutions is looking for an experienced Customer Service Representative in Cebu City. This full-time role focuses on delivering high-quality service to our banking clients with priority accounts.

Responsibilities include handling customer inquiries via phone and email, offering product information, and maintaining records of interactions. Ideal candidates should have strong communication skills and prior experience in meeting performance targets.