Telecom CSR Agent — Immediate Start, On-Site Perks

TORCH Solutions; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

On-site facilities with free meals

Performance-based incentives

Upskilling programs

Job summary

TORCH Solutions in Cebu City is seeking a customer service specialist to handle telecom account support, including billing inquiries, activations, troubleshooting, and retention. You will upsell and cross-sell products where possible, aligned with account goals, and participate in ongoing training and QA sessions to ensure service excellence.

No prior experience is required, but a quality-driven mindset and completing CSE are valued; immediate start is possible in this on-site role with a modern

Qualifications

• At least HS Graduate (old curriculum) / SHS Graduate.
• No experience required, but looking for quality candidates and has CSE.
• Can start immediately.

Responsibilities

• Handle inbound/outbound customer calls for telecom account support—billing inquiries, service activation, troubleshooting, and retention.
• Upsell and cross-sell telecom products/services where applicable, aligned with account goals.
• Participate in ongoing training, coaching, and QA sessions to maintain compliance and service excellence.

Skills

Customer service

Communication

Teamwork

Education

HS/SHS Graduate

CSE

Tools

CRM

Microsoft Office

Call monitoring

Telecom systems

Job description

TORCH Solutions in Cebu City is seeking a customer service specialist to handle telecom account support, including billing inquiries, activations, troubleshooting, and retention. You will upsell and cross-sell products where possible, aligned with account goals, and participate in ongoing training and QA sessions to ensure service excellence.

No prior experience is required, but a quality-driven mindset and completing CSE are valued; immediate start is possible in this on-site role with a modern