Banking Customer Care Pro – Onsite Cebu

Work Avenue and Business Solutions Incorporated

Cebu City

On-site

PHP 201,000 - 312,000

Full time

3 days ago

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Job summary

Work Avenue and Business Solutions Incorporated in Cebu City seeks a motivated Customer Service Representative to assist customers with banking inquiries, account concerns, and transaction-related questions. The role requires clear communication and a customer-focused approach in a financial services setting.

You will handle inbound and outbound calls, verify information, and document interactions while maintaining confidentiality.

Qualifications

At least 6 months of customer contact experience.
High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
Minimum B1 English communication proficiency.
Good verbal and written communication skills.
Customer-oriented with strong problem-solving abilities.
Willing to work onsite in Cebu City.
Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

Handle inbound and outbound customer calls regarding banking and financial services.
Assist customers with account inquiries, transaction concerns, and banking-related requests.
Provide accurate information about financial products, services, and account procedures.
Address customer complaints and resolve issues professionally.
Verify customer information while maintaining confidentiality and data security.
Document customer interactions and update account records accurately.
Ensure customer satisfaction by providing efficient and quality service.