Telco Account CSR — On‑Site Cebu City | Full‑Time

TORCH Solutions; Philippines; On-site; PHP 180,000 - 260,000; Full time

Job summary

TORCH Solutions is hiring a Customer Service Representative for Telco Account in Cebu City. This is a full-time, on-site role where you will be the voice of our organisation, handling calls, inquiries, and billing questions with professionalism.

You will troubleshoot issues, document interactions, and strive to meet KPIs while delivering excellent customer experiences and upsell opportunities when appropriate.

Qualifications

• High school diploma or equivalent; college education is preferred.
• Experience in customer service in a call center or telecom environment.
• Excellent verbal and written communication; ability to explain complex information clearly.

Responsibilities

• Answer inbound calls about telco services, plans and billing.
• Provide accurate information on services, plans, promotions.
• Process account changes, upgrades, downgrades and cancellations.
• Troubleshoot and resolve technical issues promptly.
• Document interactions in the database and follow call center protocols.
• Maintain records and meet KPIs.

Skills

Customer service

Call center

Communication

CRM software

Education

High school diploma

Tools

MS Office

CRM

Job description

TORCH Solutions is hiring a Customer Service Representative for Telco Account in Cebu City. This is a full-time, on-site role where you will be the voice of our organisation, handling calls, inquiries, and billing questions with professionalism.

You will troubleshoot issues, document interactions, and strive to meet KPIs while delivering excellent customer experiences and upsell opportunities when appropriate.