On-Site Telecom Support & Retention Specialist

TORCH Solutions; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

TORCH Solutions in Cebu City is seeking a customer service specialist to support telecom accounts, handling billing inquiries, activations, troubleshooting, and retention efforts. The role is on-site, with opportunities to upsell and cross-sell products aligned with account goals, and participates in ongoing training and QA sessions to ensure service excellence.

No prior experience is required, but a quality-driven mindset and completing CSE are valued, making this a strong entry point for a

Qualifications

• No prior experience required
• Quality-driven mindset valued
• Completing CSE valued

Responsibilities

• Handle telecom account support including billing inquiries, activations, troubleshooting, and retention.

Skills

Customer service

Quality-driven mindset

CSE completed

Job description

TORCH Solutions in Cebu City is seeking a customer service specialist to support telecom accounts, handling billing inquiries, activations, troubleshooting, and retention efforts. The role is on-site, with opportunities to upsell and cross-sell products aligned with account goals, and participates in ongoing training and QA sessions to ensure service excellence.

No prior experience is required, but a quality-driven mindset and completing CSE are valued, making this a strong entry point for a