Telco Customer Support Specialist

Torch Solutions

Philippines

On-site

PHP 201,000 - 257,000

Full time

4 days ago

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Job summary

Torch Solutions in Cebu City, Philippines, is seeking a passionate Customer Service Agent to join our team in a full-time capacity. You will be the friendly voice handling inbound calls and emails for a telco account, delivering courteous support and resolving questions to uphold our brand experience.

Ideal candidates have at least a high school diploma, at least 1 year of telco customer service background, excellent English communication, and a positive, adaptable attitude to work in a

Qualifications

HS/SHS graduation required.
At least 1 year of customer service experience on telco accounts.
Excellent communication and interpersonal skills.
Strong problem-solving and critical thinking to resolve issues.
Proficient in English, both written and verbal.
Ability to thrive in a fast-paced, dynamic environment.
Commitment to providing outstanding customer service.

Responsibilities

Respond to inbound customer calls and emails promptly.
Troubleshoot and resolve inquiries and issues.
Provide product information and advice to customers.
Document interactions and maintain detailed records.
Escalate complex issues to the appropriate team.
Adhere to company policies and procedures.
Support colleagues and contribute to a positive team culture.

Skills

Customer service

Communication

Telco account experience

English proficiency

Problem solving

Education

HS/SHS graduate

Job description

Ideal candidates have at least a high school diploma, at least 1 year of telco customer service background, excellent English communication, and a positive, adaptable attitude to work in a

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