Travel Support Specialist | Upsell & Customer Delight

TORCH Solutions; Davao City; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

On-site office

Team lunches

Performance bonuses

Travel agent discounts on global book-

Job summary

TORCH Solutions is hiring a Customer Support Representative to handle inquiries via phone, email, and chat from our Davao City office, ensuring accurate bookings and warm service. You will process reservations, changes, and post-sale support for travelers.

You will upsell upgrades, collaborate with operations and partnerships, and contribute to a friendly, results-driven team culture with on-site amenities and team lunches.

Qualifications

• CRM proficiency.
• Experience in call center operations.
• Ability to resolve customer complaints with calm and empathy.
• Senior high school graduate or higher.

Responsibilities

• Answer inbound customer inquiries via phone, email, and chat with accuracy and warmth.
• Book, modify or cancel travel itineraries using internal systems in real time.
• Proactively upsell travel upgrades or alternatives.
• Collaborate with operations, finance and partnerships to ensure smooth travel delivery and post-sale support.

Skills

CRM

Call Center Ops

Customer Complaint Resolution

Education

Senior high school graduate

Job description

TORCH Solutions is hiring a Customer Support Representative to handle inquiries via phone, email, and chat from our Davao City office, ensuring accurate bookings and warm service. You will process reservations, changes, and post-sale support for travelers.

You will upsell upgrades, collaborate with operations and partnerships, and contribute to a friendly, results-driven team culture with on-site amenities and team lunches.