Financial Software Support Specialist (Multi-Channel)

TORCH Solutions; Pasacao; On-site; PHP 201,000 - 268,000; Full time

Job summary

Torch Solutions in Bacolod City is seeking a dedicated, full-time Customer Service professional to support our financial software products. You will assist customers by phone, email, and chat, helping them navigate the software and resolve issues efficiently.

You will document interactions, provide product guidance, and collaborate with the customer service team to share best practices. The role requires basic BPO experience and strong English communication, with on-site work in a collaborative

Qualifications

• Basic BPO experience required.
• Strong English communication required.
• On-site customer service role in Bacolod City.

Responsibilities

• Assist customers by phone, email, and chat.
• Document interactions and outcomes.
• Provide product guidance and resolve issues efficiently.
• Collaborate with the customer service team to share best practices.

Skills

Customer service

Phone support

Email and chat support

English proficiency

Job description

Torch Solutions in Bacolod City is seeking a dedicated, full-time Customer Service professional to support our financial software products. You will assist customers by phone, email, and chat, helping them navigate the software and resolve issues efficiently.

You will document interactions, provide product guidance, and collaborate with the customer service team to share best practices. The role requires basic BPO experience and strong English communication, with on-site work in a collaborative