Bank Operations Manager — Customer Experience & Growth

EastWest Bank; Makati; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package

Performance-based incentives

Job summary

EastWest Bank is looking for a Service Manager in Makati to lead store operations and ensure exceptional customer service. The ideal candidate will have at least five years of supervisory experience in branch operations, preferably from another bank.

Responsibilities include managing banking transactions, ensuring regulatory compliance, and achieving profitability targets. Join a team that promotes career development, offers competitive salaries, and recognizes high performance.

Qualifications

• At least five (5) years of supervisory experience in handling branch operations.
• Preferably have experience as an Assistant Manager in a bank.

Responsibilities

• Running store operations and ensuring great customer service.
• Overseeing compliance with regulatory and AMLC requirements.
• Managing various banking transactions and customer complaints.
• Achieving store's profitability target.

Skills

Supervisory experience in branch operations

Customer service excellence

Regulatory compliance knowledge

Problem-solving skills

Education

College graduate in Business or Accounting-related course

Job description

EastWest Bank is looking for a Service Manager in Makati to lead store operations and ensure exceptional customer service. The ideal candidate will have at least five years of supervisory experience in branch operations, preferably from another bank.

Responsibilities include managing banking transactions, ensuring regulatory compliance, and achieving profitability targets. Join a team that promotes career development, offers competitive salaries, and recognizes high performance.