Service Manager (Makati)

East West Banking Corporation; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

East West Banking Corporation in Makati is seeking an experienced Service Manager to run store operations, ensure excellent customer service, and help the store meet its profit goals. The role requires AMLC compliance, account opening, remittances, and thorough transaction recording.

The ideal candidate has at least five years of supervisory experience in branch operations, preferably as an Assistant Manager in a bank with similar duties. Onsite work and competitive compensation are offered.

Qualifications

• Minimum five (5) years of supervisory experience in branch operations.
• College graduate, preferably in a Business or Accounting-related course.
• Experience as Assistant Manager at another bank with similar responsibilities is preferred.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring and reporting transactions, maintaining KYC records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time-deposit placements, and aim for excellent customer experiences through efficient processing and error management.
• Promptly acknowledge, log, report, and resolve complaints, and verify that the complaint tracking register is complete and accurate.
• Accurately record daily store transactions based on teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers.
• Assist in achieving the store’s profitability target.

Skills

Supervisory experience

Customer service

Regulatory compliance

Education

Bachelor's degree in Business or Accounting

Job description

About The Job

Location: Makati
Corporate Title: Assistant Manager to Manager
Work Arrangement: Onsite
Our Store Operations Group is looking for experienced professionals to join us in Makati as a Service Manager. In this role you will run store operations, ensure excellent customer service while following company and regulatory rules, and help the store meet its profit goals.

East West Banking Corporation (EastWest)

EastWest is one of the largest universal banks in the Philippines, continuously investing in people and process, product and service enhancements. We empower employees to drive their careers, foster teamwork and initiative, and provide a workplace that promotes development and goal attainment.

What The Role Will Entail

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring and reporting transactions, maintaining KYC records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over‑the‑counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time‑deposit placements, and aim for excellent customer experiences through efficient processing and error management. This includes handling checkbook orders, dealing with unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in‑clearing check defects, while supporting Corporate Banking, Wealth Management/Treasury, and Consumer groups.
• Promptly acknowledge, log, report, and resolve complaints, and verify that the complaint tracking register is complete and accurate.
• Accurately record daily store transactions based on teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers.
• Assist in achieving the store’s profitability target.

What We're Looking For

• College graduate, preferably in a Business or Accounting‑related course.
• At least five (5) years of supervisory experience in branch operations.
• Experience as Assistant Manager at another bank with similar responsibilities is preferred.

What You Can Expect From Joining Our Team

• Career development and training opportunities.
• Competitive salary package and benefits.
• Performance‑based incentives and recognition programs for high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide your professional growth.