Service Manager – Banking Operations & Growth

EastWest Bank; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

EastWest Bank is seeking a Service Manager for multiple Metro South branches. The role entails running store operations, ensuring excellent customer service, and achieving profit goals while complying with banking regulations.

The ideal candidate has at least five years of supervisory experience in branch operations and a relevant business or accounting background. This on-site position offers growth opportunities and a pathway to leadership within EastWest Bank.

Qualifications

• College graduate, preferably any Business or Accounting-related course.
• With at least five (5) years supervisory experience in handling branch operations.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC records, updating customer information, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposits, and aim for excellent customer experiences with efficient processing and error management.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the complaint tracking register with all necessary information.
• Record daily store transactions based on Teller totals, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Stores profitability target.

Job description

EastWest Bank is seeking a Service Manager for multiple Metro South branches. The role entails running store operations, ensuring excellent customer service, and achieving profit goals while complying with banking regulations.

The ideal candidate has at least five years of supervisory experience in branch operations and a relevant business or accounting background. This on-site position offers growth opportunities and a pathway to leadership within EastWest Bank.