Bahasa Malaysia Speakers - Active Pooling

VXI Global Solutions; Metro Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a customer care specialist to respond to account inquiries and strengthen customer relationships on every call. The role requires professionalism in a fast-paced call center, with a focus on accuracy and security.

The ideal candidate speaks Bahasa Malaysia fluently, has at least a bachelor’s degree (or equivalent), and may have outbound sales experience. The position is onsite with a fixed graveyard shift and valid work eligibility in the

Qualifications

• Must be fluent in Bahasa Malaysia: speaking and writing.
• Completed bachelor's degree in any field; open to Senior High School or High School graduates.
• Preferably outbound sales experience.
• Amenable to fixed graveyard shift; onsite; eligible to work in the Philippines; tourist visa holder.

Responsibilities

• Works in a fast-paced, structured call center environment.
• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each and every call that results in measurable customer value.
• Documents necessary account information and offer solutions that benefit the customer.
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.).
• Supports and adheres to company policies, requirements, and expectations.
• Maintains regular and consistent attendance and punctuality.

Skills

Bahasa Malaysia fluency

Outbound sales experience

Education

Bachelor's degree or equivalent

Senior High School graduate

High School (old curriculum) graduate

Job description

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that results in
• measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Qualifications

• Must be fluent in Bahasa Malaysia: speaking and writing
• Completed bachelor's degree in any field. Also open to:
• Senior High School graduate
• High School (old curriculum) graduate
• Preferably with outbound sales experience
• Amenable to work in fixed graveyard shift schedule
• Amenable to work onsite
• Must have eligibility to work in the Philippines
• Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa
• Must have a valid passport at least 1 year before expiry