Thai Bilingual Customer Service Representative (Active Pooling)

VXI Global Holdings B.V. (Philippines); Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Thai-speaking Customer Service Associate to join a fast-paced call center in Manila on a fixed graveyard shift.

You will respond to customer questions about their accounts and deliver exceptional care while building relationships on every call. Applicants should have a bachelor’s degree or equivalent, with alternatives including college undergraduate or senior high school.

Qualifications

• Must be fluent in Thai: speaking and writing.
• Completed bachelor’s degree in any field. Also open to: College undergraduate; Senior High School; High School (old curriculum).
• Preferably with outbound sales experience.
• Amenable to work in fixed graveyard shift schedule.
• Amenable to work onsite.
• For foreign nationals: Must have eligibility to work in the Philippines; must hold a tourist visa; if previously employed with 9G visa, downgrade to Tourist visa; passport valid at least 1 year before expiry.

Responsibilities

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that results in measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handling, password, security, systems, and confidentiality, etc.)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Skills

Thai fluency

Education

Bachelor's degree

College undergraduate

Senior High School

High School (old curriculum)

Job description

FOR ACTIVE POOLING

Key Responsibilities

• Works in a fast-paced, structured call center environment

• Delivers extraordinary customer care by responding to customer questions concerning their accounts

• Grows and nurtures customer relationships on each and every call that results in

• measurable customer value

• Documents necessary account information and offer solutions that benefit the customer

• Maintains acceptable performance standards, including effectiveness, efficiency and quality.

• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)

• Supports and adheres to company policies, requirements, and expectations

• Maintains regular and consistent attendance and punctuality

Qualifications

• Must be fluent in Thai: speaking and writing

• Completed bachelor’s degree in any field. Also open to:

  • College undergraduate

  • Senior High School graduate

  • High School (old curriculum) graduate

• Preferably with outbound sales experience

• Amenable to work in fixed graveyard shift schedule

• Amenable to work onsite

For foreign nationals:

• Must have eligibility to work in the Philippines

• Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa

• Must have a valid passport at least 1 year before expiry