Korean-Speaking Customer Service Representative (Active Pooling)

VXI Global Holdings B.V. (Philippines); Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Korean-speaking customer service specialist to join our pooling roster for active assignments in a fast-paced call center environment.

You will respond to questions about customer accounts, nurture relationships on each call, and document information to offer beneficial solutions while upholding client policies and maintaining attendance and punctuality on a fixed graveyard shift, onsite in Metro Manila.

Qualifications

• Must be fluent in Korean: speaking and writing.
• Completed bachelor’s degree in any field or alternative education paths.
• Preferably with outbound sales experience.
• Amenable to work in fixed graveyard shift schedule.
• Amenable to work onsite in the Philippines.

Responsibilities

• Works in a fast-paced, structured call center environment.
• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each and every call that results in measurable customer value.
• Documents necessary account information and offer solutions that benefit the customer.
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.).
• Supports and adheres to company policies, requirements, and expectations.
• Maintains regular and consistent attendance and punctuality.

Skills

Korean language

Outbound sales experience

Education

Bachelor's degree in any field

College undergraduate

Senior High School graduate

High School (old curriculum) graduate

Job description

FOR ACTIVE POOLING

Key Responsibilities

• Works in a fast-paced, structured call center environment

• Delivers extraordinary customer care by responding to customer questions concerning their accounts

• Grows and nurtures customer relationships on each and every call that results in

• measurable customer value

• Documents necessary account information and offer solutions that benefit the customer

• Maintains acceptable performance standards, including effectiveness, efficiency and quality.

• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)

• Supports and adheres to company policies, requirements, and expectations

• Maintains regular and consistent attendance and punctuality

Qualifications

• Must be fluent in Korean: speaking and writing

• Completed bachelor’s degree in any field. Also open to:

  • College undergraduate

  • Senior High School graduate

  • High School (old curriculum) graduate

• Preferably with outbound sales experience

• Amenable to work in fixed graveyard shift schedule

• Amenable to work onsite

For foreign nationals:

• Must have eligibility to work in the Philippines

• Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa

• Must have a valid passport at least 1 year before expiry