Bahasa Indonesia Bilinguals (CSR) - Active Pooling

VXI Global Holdings B.V. (Philippines); Metro Manila; On-site; PHP 335,000 - 580,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking candidates for an on-site Indonesian-speaking customer service role in Metro Manila. You will work in a fast-paced call center, addressing account inquiries and building customer relationships on every call.

The ideal candidate holds a bachelor’s degree or equivalent, with Indonesia language fluency and outbound sales experience preferred. This position requires a fixed graveyard shift and strong attendance and punctuality.

Qualifications

• Must be fluent in Bahasa Indonesia: speaking and writing
• Bachelor’s degree or equivalent (college undergraduate or HS variants)
• Outbound sales experience preferred
• Amenable to fixed graveyard shift
• Amenable to work onsite

Responsibilities

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that results in measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Skills

Bahasa Indonesia fluency

Customer service

Communication skills

Problem solving

Education

Bachelor's degree in any field

College undergraduate

Senior High School graduate

High School (old curriculum) graduate

Job description

FOR ACTIVE POOLING

Key Responsibilities

• Works in a fast-paced, structured call center environment


• Delivers extraordinary customer care by responding to customer questions concerning their accounts


• Grows and nurtures customer relationships on each and every call that results in


• measurable customer value


• Documents necessary account information and offer solutions that benefit the customer


• Maintains acceptable performance standards, including effectiveness, efficiency and quality.


• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)


• Supports and adheres to company policies, requirements, and expectations


• Maintains regular and consistent attendance and punctuality

Qualifications

• Must be fluent in Bahasa Indonesia: speaking and writing


• Completed bachelor’s degree in any field. Also open to:
  
  
  
  • College undergraduate
  
  
  • Senior High School graduate
  
  
  • High School (old curriculum) graduate
  
  
  
  


• Preferably with outbound sales experience


• Amenable to work in fixed graveyard shift schedule


• Amenable to work onsite

For foreign nationals:

• Must have eligibility to work in the Philippines


• Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa


• Must have a valid passport at least 1 year before expiry