Active Pooling - Vietnamese Bilingual BPO Agent

VXI Global Holdings B.V. (Philippines); Metro Manila; In loco; PHP 223.000 - 312.000; Tempo pieno

Descrizione del lavoro

VXI Global Holdings B.V. (Philippines) is seeking a Vietnamese-speaking customer care professional to join our busy call center in Metro Manila. You will respond to customer questions about accounts and deliver outstanding service on every call.

The role requires a completed bachelor's degree (or equivalent forms) and a preference for outbound sales experience. You must be willing to work a fixed graveyard shift and onsite at our facility.

Competenze

• Must be fluent in Vietnamese: speaking and writing.
• Completed bachelor's degree in any field. Also open to: College undergraduate; Senior High School graduate; High School (old curriculum) graduate.
• Preferably with outbound sales experience
• Amenable to work in fixed graveyard shift schedule
• Amenable to work onsite

Mansioni

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that results in measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Conoscenze

Fluent in Vietnamese

Formazione

Bachelor's degree in any field

College undergraduate

Senior High School graduate

High School (old curriculum) graduate

Descrizione del lavoro

FOR ACTIVE POOLING

Key Responsibilities

• Works in a fast-paced, structured call center environment

• Delivers extraordinary customer care by responding to customer questions concerning their accounts

• Grows and nurtures customer relationships on each and every call that results in

• measurable customer value

• Documents necessary account information and offer solutions that benefit the customer

• Maintains acceptable performance standards, including effectiveness, efficiency and quality.

• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)

• Supports and adheres to company policies, requirements, and expectations

• Maintains regular and consistent attendance and punctuality

Qualifications

• Must be fluent in Vietnamese: speaking and writing

• Completed bachelor's degree in any field. Also open to:

  • College undergraduate

  • Senior High School graduate

  • High School (old curriculum) graduate

• Preferably with outbound sales experience

• Amenable to work in fixed graveyard shift schedule

• Amenable to work onsite

For foreign nationals:

• Must have eligibility to work in the Philippines

• Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa

• Must have a valid passport at least 1 year before expiry