Malay-speaking Customer Service Representative

Siegen HR Solutions; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A recruitment agency is seeking a Malay-speaking Customer Service Representative to provide support via phone, chat, and email. The role requires proficiency in Bahasa Malay and customer service skills. Candidates should have a Bachelor's degree or two years in college plus BPO experience. Flexibility in work schedule and location is essential, making this position ideal for individuals who can adapt easily to changing environments.

Qualifications

• Proficient in speaking, reading, and writing in Bahasa Malay.
• Finished a Bachelor's degree or 2 years of college with BPO experience.
• Willing to work in any schedule and location.

Responsibilities

• Perform customer support via phone, chat and email in English and Malay.
• Apply knowledge of processes to resolve issues.
• Coordinate with Malay counterparts using Malay language.

Skills

Proficient in Bahasa Malay

Customer support skills

Education

Bachelor's degree or 2 years college plus 1 year BPO experience

Job description

Malay-speaking Customer Service Representative

About the job Malay-speaking Customer Service Representative

Roles and Responsibilities:

• Perform customer support via phone, chat and email both in English and Malay Language.
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
• Assess and resolve non-standard and standard issues or problems. Seek advice and elevate issues when faced with tasks/problems outside the scope of the work.
• Coordinate with Malay counterparts using Malay language as the main source of communication.
• Perform other tasks that may be assigned by his/her team lead from time to time.
• Service channels: Inbound/Outbound phone, email & chat

TO QUALIFY:

• Proficient in Speaking, Reading, and Writing in BAHASA MALAY
• Finished a 4- or 5- year Bachelor Degree course OR:
• Finished at least 2 years in college (with no back subjects) and at least 1 year work experience in the BPO industry.
• Willing to work in any schedule/location