Bahasa Indonesia Speakers - Active Pooling

VXI Global Solutions; Metro Manila; Vor Ort; PHP 360.000 - 480.000; Vollzeit

Zusammenfassung

VXI Global Solutions in Metro Manila is seeking a customer care specialist fluent in Bahasa Indonesia to deliver exceptional service on every call. You will respond to questions about accounts and document essential information, field inquiries, and provide solutions that benefit customers.

The role emphasizes maintaining high performance standards, adhering to client policies, and ensuring consistent attendance. Onsite work with a fixed graveyard shift is required.

Qualifikationen

• Must be fluent in Bahasa Indonesia: speaking and writing.
• Preferably with outbound sales experience.

Aufgaben

• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each and every call.
• Documents necessary account information and offer solutions that benefit the customer.
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.).
• Supports and adheres to company policies, requirements, and expectations.
• Maintains regular and consistent attendance and punctuality.

Kenntnisse

Bahasa Indonesia fluency

Outbound sales experience

Ausbildung

Bachelor’s degree

Senior High School

High School (old curriculum)

Jobbeschreibung

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that results in
• measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Qualifications

• Must be fluent in Bahasa Indonesia: speaking and writing
• Completed bachelor’s degree in any field. Also open to:
• Senior High School graduate
• High School (old curriculum) graduate
• Preferably with outbound sales experience
• Amenable to work in fixed graveyard shift schedule
• Amenable to work onsite
• Must have eligibility to work in the Philippines
• Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa
• Must have a valid passport at least 1 year before expiry