Korean Speakers - Active Pooling

VXI Global Solutions; Metro Manila; On-site; PHP 223,000 - 290,000; Full time

Job summary

VXI Global Solutions in Metro Manila is seeking a Korean-speaking customer care agent to join a fast-paced, structured call center. You will respond to questions about customer accounts, document information, and offer solutions that add measurable value while upholding security and confidentiality.

The role requires fluent Korean, a bachelor's degree (or equivalent qualifications), and is onsite with a fixed graveyard shift.

Qualifications

• Fluent in Korean (speaking and writing).
• Completed bachelor’s degree in any field; alternatives listed.
• Experience with outbound sales is preferred.
• Willing to work a fixed graveyard shift and onsite.
• Eligible to work in the Philippines; tourist visa required.

Responsibilities

• Works in a fast-paced, structured call center environment.
• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each and every call that results in measurable customer value.
• Documents necessary account information and offer solutions that benefit the customer.
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handling, password, security, systems, and confidentiality, etc.).
• Supports and adheres to company policies, requirements, and expectations.
• Maintains regular and consistent attendance and punctuality.

Skills

Korean language

Education

Bachelor's degree

Senior High School diploma

High School diploma

Job description

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that results in
• measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Qualifications

• Must be fluent in Korean: speaking and writing
• Completed bachelor’s degree in any field. Also open to:
• Senior High School graduate
• High School (old curriculum) graduate
• Preferably with outbound sales experience
• Amenable to work in fixed graveyard shift schedule
• Amenable to work onsite
• Must have eligibility to work in the Philippines
• Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa
• Must have a valid passport at least 1 year before expiry