Customer Support Specialist — Rotating Shifts

Concentrix Philippines; Tili; On-site; PHP 223,000 - 312,000; Full time

Job summary

The Customer Service Advisor role at Concentrix Philippines in Baguio offers an entry-level position handling customer inquiries via inbound and outbound calls and online channels. You will resolve routine issues, document interactions, and uphold service standards to meet KPIs.

Ideal applicants are high school graduates with customer-service aptitude, strong communication, and the ability to work in a fast-paced, team-focused environment. Shifts may rotate to meet business needs.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Education

High school diploma

Tools

PC Knowledge

Job description

The Customer Service Advisor role at Concentrix Philippines in Baguio offers an entry-level position handling customer inquiries via inbound and outbound calls and online channels. You will resolve routine issues, document interactions, and uphold service standards to meet KPIs.

Ideal applicants are high school graduates with customer-service aptitude, strong communication, and the ability to work in a fast-paced, team-focused environment. Shifts may rotate to meet business needs.