Bacolod Onsite Chat Tech Support: Email & Messaging

Hammerjack Pty Ltd; Bacolod; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Bacolod is seeking a Chat Technical Support Representative to assist customers with email hosting and messaging platforms onsite. You will troubleshoot issues, guide customers through solutions, and deliver a high-quality experience through chat, email, or other digital channels.

Ideal candidates have strong communication and problem-solving skills, with at least a Senior High School background and IT-related exposure.

Qualifications

• Senior High School with IT background.
• Experience in technical support or troubleshooting is advantageous.
• Basic knowledge of email systems and internet troubleshooting.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot concerns and guide customers through solutions via chat, email, or other channels.
• Document interactions and resolutions in the system.
• Escalate unresolved issues to appropriate teams.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Email systems knowledge

Education

Senior High School with IT background

Job description

TTEC in Bacolod is seeking a Chat Technical Support Representative to assist customers with email hosting and messaging platforms onsite. You will troubleshoot issues, guide customers through solutions, and deliver a high-quality experience through chat, email, or other digital channels.

Ideal candidates have strong communication and problem-solving skills, with at least a Senior High School background and IT-related exposure.