Back-Office Customer Support Supervisor (On-Site, Binan)

J-K Network Services; Batangas City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics company is seeking a Customer Support Back-Office Supervisor with 3-5 years of experience in customer service management. This role involves managing daily operations, ensuring quality service, and providing staff training. The ideal candidate is a bachelor's degree holder and amenable to work onsite in Technopark, Binan Laguna. A competitive salary and various benefits, including HMO and 13th month pay, are offered.

Qualifications

• Bachelor's degree holder required.
• 3-5 years of experience in customer support supervision.
• Ability to work onsite in Technopark, Binan Laguna.

Responsibilities

• Manage daily back-office customer service operations.
• Ensure timely and accurate responses to customer requests.
• Provide coaching and training to customer service staff.
• Generate performance reports on customer inquiries.
• Act as the primary contact for escalated customer issues.

Skills

Customer service management

Coaching and training

Report generation

Education

Bachelor’s degree

Job description

A logistics company is seeking a Customer Support Back-Office Supervisor with 3-5 years of experience in customer service management. This role involves managing daily operations, ensuring quality service, and providing staff training. The ideal candidate is a bachelor's degree holder and amenable to work onsite in Technopark, Binan Laguna. A competitive salary and various benefits, including HMO and 13th month pay, are offered.