Customer Service Team Leader – Back-Office Ops & Coaching

J-K Network Services; Rizal; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A logistics company in Rizal seeks an experienced Customer Support Supervisor to manage back-office customer service operations. Candidates should hold a Bachelor's degree and have 3-5 years of relevant experience. Responsibilities include ensuring customer inquiries are addressed accurately and coaching service staff. This full-time position offers a salary between Php25,000 and Php35,000, alongside health benefits and performance bonuses.

Qualifications

• Bachelor’s degree holder.
• At least 3-5 years of experience as Customer Support Supervisor.

Responsibilities

• Manages daily back-office customer service operations.
• Ensures timely, accurate, and professional client responses.
• Provides coaching and support to service staff.
• Generates reports on inquiry volumes and resolution times.
• Serves as main contact for escalated customer issues.

Skills

Customer service management

Performance coaching

Report generation

Client communication

Education

Bachelor's degree

Job description

A logistics company in Rizal seeks an experienced Customer Support Supervisor to manage back-office customer service operations. Candidates should hold a Bachelor's degree and have 3-5 years of relevant experience. Responsibilities include ensuring customer inquiries are addressed accurately and coaching service staff. This full-time position offers a salary between Php25,000 and Php35,000, alongside health benefits and performance bonuses.