Logistics Back-Office Supervisor — HMO & 13th Month

J-K Network Services; Laguna; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

13th Month Pay

Performance Bonus

Incentives

Job summary

A logistics company in Laguna is seeking a Customer Support Supervisor with a Bachelor's degree and 3-5 years of experience. The ideal candidate will manage back-office customer service operations, ensuring a high standard of service and timely responses to inquiries. Responsibilities include coaching staff, generating performance reports, and acting as the main contact for escalated issues. Competitive salary and benefits offered, including HMO and 13th Month Pay.

Qualifications

• Minimum of 3-5 years of experience as a Customer Support Supervisor.
• Ability to handle escalated customer service issues professionally.
• Experience in back-office operations.

Responsibilities

• Manage daily customer service operations through email and phone.
• Ensure timely and accurate responses to customer requests.
• Provide coaching and training to improve service quality.
• Generate performance reports for the customer service team.
• Act as the main contact for escalated customer issues.

Skills

Customer service management

Coaching and mentoring

Communication skills

Problem-solving

Education

Bachelor's degree

Job description

A logistics company in Laguna is seeking a Customer Support Supervisor with a Bachelor's degree and 3-5 years of experience. The ideal candidate will manage back-office customer service operations, ensuring a high standard of service and timely responses to inquiries. Responsibilities include coaching staff, generating performance reports, and acting as the main contact for escalated issues. Competitive salary and benefits offered, including HMO and 13th Month Pay.