On-Site Logistics Customer Support Specialist

J-K Network Services; Laguna; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Free Parking

Company Events

Job summary

A logistics services provider in the Philippines is seeking a Customer Support Staff for logistics operations. The candidate should have a Bachelor’s degree and at least 1 year of customer service experience in warehouse or logistics. Responsibilities include managing customer inquiries, coordinating with warehouse teams, and maintaining shipping documentation. The position requires on-site work in City of Binan, Laguna. Competitive benefits include performance bonuses and health insurance.

Qualifications

• At least 1 year of customer service experience within warehouse or logistics operations.
• Experience working in a customer-focused distribution environment.
• Willing to work fully on-site.

Responsibilities

• Answer customer inquiries and process orders via phone and email.
• Provide updates on inventory, shipment status, and delivery schedules.
• Coordinate with warehouse and transport teams for timely order dispatch.
• Prepare and maintain shipping documents, invoices, and system records.
• Follow up on orders and assist in resolving delivery or customer issues.

Skills

Customer service experience

Communication skills

Problem-solving

Education

Bachelor’s Degree

Job description

A logistics services provider in the Philippines is seeking a Customer Support Staff for logistics operations. The candidate should have a Bachelor’s degree and at least 1 year of customer service experience in warehouse or logistics. Responsibilities include managing customer inquiries, coordinating with warehouse teams, and maintaining shipping documentation. The position requires on-site work in City of Binan, Laguna. Competitive benefits include performance bonuses and health insurance.