Customer Care Operations Lead: Coaching & Back-Office Ops

J-K Network Services; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics company is seeking a Customer Care Operations Lead based in Binan Laguna. The ideal candidate will have a bachelor's degree and 3-5 years of supervisory experience in customer support. Responsibilities include managing operations, coaching staff, and generating performance reports. This on-site position offers competitive salary and benefits, including HMO and government benefits. Applicants should be ready for face-to-face interviews and able to start immediately.

Qualifications

• Minimum 3-5 years of experience as Customer Support Supervisor.
• Ability to manage customer service operations effectively.
• Proficient in generating performance reports.

Responsibilities

• Manage daily back-office customer service operations.
• Ensure timely and professional responses to customer inquiries.
• Provide coaching and support to customer service staff.
• Generate reports on inquiry volumes and team performance.
• Act as the main point of contact for escalated issues.

Skills

Customer Service Management

Training and Coaching

Communication Skills

Education

Bachelor's degree

Job description

A logistics company is seeking a Customer Care Operations Lead based in Binan Laguna. The ideal candidate will have a bachelor's degree and 3-5 years of supervisory experience in customer support. Responsibilities include managing operations, coaching staff, and generating performance reports. This on-site position offers competitive salary and benefits, including HMO and government benefits. Applicants should be ready for face-to-face interviews and able to start immediately.