Customer Support Ops Lead (Back-Office & Reporting)

J-K Network Services; Laguna; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th Month Pay

Job summary

A logistic company located in Laguna is seeking a Customer Support Supervisor to oversee daily customer service operations. The ideal candidate will manage client inquiries, provide support and training to staff, and ensure high-quality service. A bachelor’s degree and 3-5 years of supervisory experience in customer support are required. The role offers a competitive salary of Php25,000-Php35,000 along with benefits including HMO and 13th month pay.

Qualifications

• At least 3-5 years of experience as Customer Support Supervisor.
• Ability to manage back-office customer service operations.
• Skills in generating performance reports.

Responsibilities

• Manages daily back-office customer service operations.
• Ensures timely and professional responses to customer inquiries.
• Provides coaching and support to customer service staff.
• Generates reports on inquiry volumes and customer feedback.
• Handles escalated back-office customer issues.

Skills

Customer service management

Coaching and training

Communication skills

Education

Bachelor’s degree holder

Job description

A logistic company located in Laguna is seeking a Customer Support Supervisor to oversee daily customer service operations. The ideal candidate will manage client inquiries, provide support and training to staff, and ensure high-quality service. A bachelor’s degree and 3-5 years of supervisory experience in customer support are required. The role offers a competitive salary of Php25,000-Php35,000 along with benefits including HMO and 13th month pay.