Client Services & Logistics Lead - Back-Office Excellence

J-K Network Services; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics company based in Cavite City, Philippines is seeking a Client Services – Logistics Lead to oversee the customer service operations. The successful candidate will manage daily inquiries, coach customer support staff, and handle escalated issues. This role requires a bachelor’s degree and 3-5 years of relevant experience. We offer benefits like HMO, 13th Month Pay, and other government-provided perks. This position is on-site in Binan Laguna.

Qualifications

• At least 3-5 years of experience as Customer Support Supervisor.
• Ability to manage daily back-office operations effectively.
• Strong communication skills for client interactions.

Responsibilities

• Manage daily back-office customer service operations.
• Ensure timely and accurate responses to customer inquiries.
• Provide coaching to customer service staff.
• Generate performance reports and analyze feedback.
• Serve as the main contact for escalated customer issues.

Skills

Customer Support Management

Coaching and Training

Report Generation

Client Communication

Education

Bachelor’s degree

Job description

A logistics company based in Cavite City, Philippines is seeking a Client Services – Logistics Lead to oversee the customer service operations. The successful candidate will manage daily inquiries, coach customer support staff, and handle escalated issues. This role requires a bachelor’s degree and 3-5 years of relevant experience. We offer benefits like HMO, 13th Month Pay, and other government-provided perks. This position is on-site in Binan Laguna.