B2B Renewals & Account Manager Night Shift

Concentrix; Makati; On-site; PHP 180,000 - 260,000; Full time

Benefits offered by this job

Sign-on bonus ₱20,000

Job summary

Concentrix is seeking a motivated Specialist, Sales Renewals/Account Management for an onsite role in Manila. The position focuses on managing, renewing, retaining, and delivering customer success services for existing B2B clients.

The role requires coordinating with sales, product, and CS teams to ensure long-term partnerships and growth. The ideal candidate has at least 1 year of outbound sales experience in a BPO setting, strong communication and negotiation skills, and is willing to work

Qualifications

• Minimum 1 year of outbound sales experience in a BPO/Offshore setting.
• Excellent communication and negotiation skills.
• B2BPost-Sales/Retention experience is preferred.

Responsibilities

• Renewals & Retention: Manage and execute renewal processes for existing accounts.
• Customer Success Services: Deliver experience-enhancing solutions for clients.
• Account Management: Build and maintain relationships with medium enterprise clients.
• Sales Strategies: Develop plans to hit targets and expand within existing accounts.
• Cross-Functional Collaboration: Coordinate with sales, product, and CS teams.
• Reporting & Analysis: Track renewal metrics and identify trends.

Skills

Outbound sales

Communication

Negotiation

Education

High school diploma

Job description

Concentrix is seeking a motivated Specialist, Sales Renewals/Account Management for an onsite role in Manila. The position focuses on managing, renewing, retaining, and delivering customer success services for existing B2B clients.

The role requires coordinating with sales, product, and CS teams to ensure long-term partnerships and growth. The ideal candidate has at least 1 year of outbound sales experience in a BPO setting, strong communication and negotiation skills, and is willing to work