Strategic Account Manager — Growth & Renewals

Concentrix Philippines; Makati; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Concentrix Philippines is seeking an Account Manager to oversee complex client accounts and align services with client needs in Makati. The role focuses on renewing, expanding, and converting service relationships across the client base.

You will be the single point of contact for client customers, use data to remove roadblocks, and collaborate with partners to meet monthly quotas while handling objections and risks. This is a full-time position in Makati.

Qualifications

• Experience in account management and client relationship building.
• Ability to use data to assess client needs and opportunities.
• Strong communication and negotiation skills.

Responsibilities

• Ensure client's customers are satisfied and resolve escalated issues.
• Achieve revenue-based quotas through effective account management.
• Evaluate client needs and propose potential solutions.
• Serve as the single contact for the client's customers.
• Use data to fix customer concerns and roadblocks.
• Manage competitive pressures and handle objections.
• Collaborate with partners and build relationships with decision-makers.
• Manage sales territory and achieve monthly quotas.
• Negotiate in tough situations.
• Identify risks and develop contingency plans.
• Identify opportunities for additional product or service sales.
• Use data to influence buying and renewal processes.
• Work with a team and report to a Sales Manager.

Job description

Concentrix Philippines is seeking an Account Manager to oversee complex client accounts and align services with client needs in Makati. The role focuses on renewing, expanding, and converting service relationships across the client base.

You will be the single point of contact for client customers, use data to remove roadblocks, and collaborate with partners to meet monthly quotas while handling objections and risks. This is a full-time position in Makati.