B2B Outbound Sales | Makati

Concentrix; Makati; On-site; PHP 180,000 - 260,000; Full time

Benefits offered by this job

Sign-on bonus ₱20,000

Job summary

Concentrix is seeking a motivated Specialist, Sales Renewals/Account Management for an onsite role in Manila. The position focuses on managing, renewing, retaining, and delivering customer success services for existing B2B clients.

The role requires coordinating with sales, product, and CS teams to ensure long-term partnerships and growth. The ideal candidate has at least 1 year of outbound sales experience in a BPO setting, strong communication and negotiation skills, and is willing to work

Qualifications

• Minimum 1 year of outbound sales experience in a BPO/Offshore setting.
• Excellent communication and negotiation skills.
• B2BPost-Sales/Retention experience is preferred.

Responsibilities

• Renewals & Retention: Manage and execute renewal processes for existing accounts.
• Customer Success Services: Deliver experience-enhancing solutions for clients.
• Account Management: Build and maintain relationships with medium enterprise clients.
• Sales Strategies: Develop plans to hit targets and expand within existing accounts.
• Cross-Functional Collaboration: Coordinate with sales, product, and CS teams.
• Reporting & Analysis: Track renewal metrics and identify trends.

Skills

Outbound sales

Communication

Negotiation

Education

High school diploma

Job description

Job Title: Specialist, Sales Renewals/Account Management

Work Set-up: Onsite

Start Date: ASAP

Sign on Bonus: ₱20,000

We are seeking a motivated, detail-oriented candidate with Outbound Sales experience. The opportunity we have is an entry-level Account Manager position that will focus on managing, renewing, retaining, and providing customer success services (CSS) for existing clients in the B2B division. In this role, you will play a critical part in maintaining and expanding customer relationships while ensuring long-term partnership success.

KEY RESPONSIBILITIES:

• Renewals & Retention: Manage and execute timely renewal processes for existing accounts.
• Customer Success Services (CSS): Partner with clients to understand their needs and deliver experience-enhancing solutions.
• Account Management: Build and maintain strong, long-lasting relationships with medium enterprise clients.
• Sales Strategies: Develop strategic plans to hit sales targets and expand the customer base within existing accounts.
• Cross-Functional Collaboration: Coordinate with sales, product, and customer success teams for seamless service delivery.
• Reporting & Analysis: Track renewal performance metrics, identify trends, and make data-driven decisions.

REQUIREMENTS:

• Minimum of 1 year of outbound sales experience in a BPO/Offshore setting.
• Excellent communication and negotiation skills.
• Business-tot Business B2B experience is preferred only.
• Having experience in B2B Post-Sales (Retention, Renewals, Customer Success, Account Management) experience preferred only.
• High school graduate (Bachelor's degree is not required).
• Willing to work night shifts and amenable to work in Makati.