B2B Renewals & Account Manager – Hybrid

Concentrix

Makati

Hybrid

PHP 360,000 - 480,000

Full time

4 days ago

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Job summary

Concentrix is seeking an entry-level Specialist, Sales Renewals/Account Management in the Philippines. The role focuses on managing, renewing, retaining, and delivering customer success services for existing B2B clients.

You will renew accounts, drive CSS initiatives, and expand relationships within medium enterprise cohorts. The position requires outbound sales experience in a BPO/offshore setting, strong communication and negotiation skills, and a willingness to work night shifts in Makati as

Qualifications

Minimum of 1 year outbound sales experience in a BPO/Offshore setting.
Excellent communication and negotiation skills.
B2B experience preferred; B2B Post-Sales experience preferred.
High school graduate; Bachelor’s degree is not required.
Willing to work night shifts and amenable to work in Makati.

Responsibilities

Renewals & Retention: Manage and execute timely renewal processes for existing accounts.
Customer Success Services: Partner with clients to understand needs and deliver value.
Account Management: Build and maintain relationships with medium enterprise clients.
Sales Strategies: Develop strategic plans to hit sales targets within existing accounts.
Cross-Functional Collaboration: Coordinate with sales, product, and CSS teams for seamless service delivery.
Reporting & Analysis: Track renewal performance metrics and analyze trends.