B2B Outbound Sales - Makati | Onsite to Hybrid

Concentrix; Makati; Hybrid; PHP 360.000 - 480.000; Vollzeit

Zusammenfassung

Concentrix is seeking an entry-level Specialist, Sales Renewals/Account Management in the Philippines. The role focuses on managing, renewing, retaining, and delivering customer success services for existing B2B clients.

You will renew accounts, drive CSS initiatives, and expand relationships within medium enterprise cohorts. The position requires outbound sales experience in a BPO/offshore setting, strong communication and negotiation skills, and a willingness to work night shifts in Makati as

Qualifikationen

• Minimum of 1 year outbound sales experience in a BPO/Offshore setting.
• Excellent communication and negotiation skills.
• B2B experience preferred; B2B Post-Sales experience preferred.
• High school graduate; Bachelor’s degree is not required.
• Willing to work night shifts and amenable to work in Makati.

Aufgaben

• Renewals & Retention: Manage and execute timely renewal processes for existing accounts.
• Customer Success Services: Partner with clients to understand needs and deliver value.
• Account Management: Build and maintain relationships with medium enterprise clients.
• Sales Strategies: Develop strategic plans to hit sales targets within existing accounts.
• Cross-Functional Collaboration: Coordinate with sales, product, and CSS teams for seamless service delivery.
• Reporting & Analysis: Track renewal performance metrics and analyze trends.

Kenntnisse

Outbound sales

Negotiation

Communication

B2B experience

Night shifts

Ausbildung

High School Diploma

Jobbeschreibung

Job Title: Specialist, Sales Renewals/Account Management

Work Set-up: 6 months onsite, transitioning to a Hybrid set-up after based on your performance

Start Date: ASAP

We are seeking a motivated, detail-oriented candidate with Outbound Sales experience. The opportunity we have is an entry-level Account Manager position that will focus on managing, renewing, retaining, and providing customer success services (CSS) for existing clients in the B2B division. In this role, you will play a critical part in maintaining and expanding customer relationships while ensuring long-term partnership success.

KEY RESPONSIBILITIES:

• Renewals & Retention: Manage and execute timely renewal processes for existing accounts.
• Customer Success Services (CSS): Partner with clients to understand their needs and deliver experience-enhancing solutions.
• Account Management: Build and maintain strong, long-lasting relationships with medium enterprise clients.
• Sales Strategies: Develop strategic plans to hit sales targets and expand the customer base within existing accounts.
• Cross-Functional Collaboration: Coordinate with sales, product, and customer success teams for seamless service delivery.
• Reporting & Analysis: Track renewal performance metrics, identify trends, and make data-driven decisions.

REQUIREMENTS:

• Minimum of 1 year of outbound sales experience in a BPO/Offshore setting.
• Excellent communication and negotiation skills.
• Business-tot Business B2B experience is preferred only.
• Having experience in B2B Post-Sales (Retention, Renewals, Customer Success, Account Management) experience preferred only.
• High school graduate (Bachelor's degree is not required).
• Willing to work night shifts and amenable to work in Makati.