Remote Renewal Sales Specialist

Tech Sales Jobs; Makati; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Concentrix is seeking a Specialist, Renewal Sales in Makati. The role focuses on renewing contracts, driving renewals, and occasional upsell within a defined territory. You will engage customers via phone and email, forecast sales, and leverage CRM tools to support client needs.

The ideal candidate has 2+ years in sales or customer service, strong communication, and a track record of meeting quotas. A hybrid work setup and ongoing training are offered.

Qualifications

• 2+ years in customer service or sales.
• Proven track record meeting personal and team quotas.
• Experience in high-volume calling.
• Ability to learn new technology and data.
• Strong problem-solving skills.
• Proficient with MS Office and CRM tools.

Responsibilities

• Sell renewals/services in assigned territory; upsell where possible.
• Provide accurate weekly/monthly/quarterly forecasts.
• Demonstrate product knowledge to assess client needs.
• Address customer roadblocks to improve satisfaction.
• Manage objections to retain or win customers.
• Handle high volume of outbound calls and emails daily.
• Maintain CRM data and ensure data quality.
• Lead qualification, conversion, and contract renewals.

Skills

Customer service

Sales experience

CRM experience

High-volume calling

Problem solving

MS Office

Salesforce

Work from home

Tools

Salesforce.com

Job description

Concentrix is seeking a Specialist, Renewal Sales in Makati. The role focuses on renewing contracts, driving renewals, and occasional upsell within a defined territory. You will engage customers via phone and email, forecast sales, and leverage CRM tools to support client needs.

The ideal candidate has 2+ years in sales or customer service, strong communication, and a track record of meeting quotas. A hybrid work setup and ongoing training are offered.