AV Account Manager

AVLS; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

AVLS in Quezon City is looking for a dedicated sales professional to identify customer needs and provide suitable solutions. Responsibilities include handling customer concerns, processing orders, and achieving sales targets.

The ideal candidate has proven experience in sales or customer service, with excellent communication skills. A Bachelor's degree in Marketing, Business Administration, or a related field is required.

Qualifications

• Proven experience in sales or customer service roles.
• 1 year of experience in sales or business development.
• Experience in AV/IT system integration is an advantage.

Responsibilities

• Identify customer needs and recommend suitable products or services.
• Handle customer concerns professionally and effectively.
• Process orders, returns, and account updates accurately.
• Generate and follow up on sales leads.
• Meet or exceed sales targets and performance metrics.

Skills

Sales experience

Customer service skills

Strong interpersonal and communication skills

Ability to multitask

Education

Bachelor's degree in Marketing, Business Administration, or related field

Job description

• Identify customer needs and recommend suitable products or services
• Handle customer concerns with professionalism, offering timely and effective solutions
• Process orders, returns, exchanges, and account updates accurately
• Generate and follow up on sales leads to drive business growth
• Meet or exceed individual and team sales targets and performance metrics
• Maintain accurate records of customer interactions and transactions
• Stay up to date on product knowledge, promotions, and company policies
• Proactively engage customers and deliver a high level of service at all times
• Collaborate with team members to achieve shared goals and improve customer experience
• Manage inbound and outbound calls efficiently
• Assist customers with orders, cancellations, refunds, and exchanges
• Handle complaints and ensure proper resolution within set timelines
• Provide information on warranties, terms of sale, and product usage
• Support product recalls and communicate relevant updates to customers

Qualifications

• Proven experience in sales, customer service, or a related role
• 1 year of experience in sales or business development and account management
• Work experience in AV/ IT system integration is an advantage
• Track record of meeting or exceeding sales target
• Strong interpersonal and communication skills
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

Required Education

• Bachelors degree in Marketing, Business Administration, or any related business course