Account Manager

BDO NETWORK BANK - Davao; Davao del Sur; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading bank in the Philippines seeks an Account Manager in Davao del Sur to develop client relationships and manage contracts. The role requires a Bachelor's degree and experience in account management or sales. Candidates must possess strong communication and problem-solving skills. This position is vital for enhancing client experience and achieving business goals.

Qualifications

• Proven experience as an Account Manager, Sales Representative, or similar role.
• Experience in customer service, relationship management, or sales.
• Ability to manage multiple accounts and projects simultaneously.

Responsibilities

• Develop and maintain strong relationships with clients to understand their needs.
• Act as a liaison between clients and internal teams for timely service delivery.
• Identify opportunities to upsell or cross-sell products and services.

Skills

Client relationship management

Communication skills

Problem-solving

Negotiation skills

Analytical skills

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Job Description

Responsibilities

• Develop and maintain strong relationships with clients to understand their needs and expectations.
• Act as a liaison between clients and internal teams to ensure timely delivery of products/services.
• Identify opportunities to upsell or cross-sell products and services.
• Manage contract negotiations and renewals.
• Track key account metrics and analyze performance data.
• Handle customer inquiries, concerns, and complaints promptly.
• Collaborate with sales, marketing, and customer support teams to enhance client experience.
• Prepare reports on account performance and provide insights for business development.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience as an Account Manager, Sales Representative, or in a similar role.
• Experience in customer service, relationship management, or sales.
• Strong interpersonal and communication skills.
• Ability to manage multiple accounts and projects simultaneously.
• Problem-solving and negotiation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and in a team environment.
• Strong analytical skills to assess customer needs and trends.