Account Manager

SAVE MORE INDUSTRIAL; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading firm in client management in the Davao del Sur region is seeking an Account Manager. The role involves managing client relationships, ensuring satisfaction, and aligning services with client needs. Ideal candidates should have a bachelor's degree and 2+ years of relevant experience. Strong communication, negotiation, and organizational skills are essential, along with proficiency in Microsoft Office and CRM software. This position provides an excellent opportunity for personal and professional growth.

Qualifications

• 2+ years as an Account Manager or Sales Manager.
• Strong understanding of customer service principles.
• Excellent communication and presentation skills.

Responsibilities

• Act as the main point of contact for assigned clients.
• Build and maintain strong, long-lasting client relationships.
• Oversee the project lifecycle and monitor client accounts.

Skills

Customer Service Principles

Communication Skills

Negotiation Skills

Organizational Skills

Analytical Mindset

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Microsoft Office Suite

CRM Software

Job description

Overview

An Account Manager serves as the primary point of contact between a company and its clients. They are responsible for managing client relationships, ensuring customer satisfaction, and delivering on the company’s goals related to client services. Account Managers typically handle a portfolio of clients and must balance the needs of the clients with the resources and services the company can provide.

Responsibilities

• Act as the main point of contact for assigned clients.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and objectives, and ensure the company’s products or services are aligned to those needs.
• Oversee the project lifecycle, including strategy, execution, and follow-up.
• Monitor client accounts and ensure consistent, quality service delivery.
• Resolve client issues or concerns in a timely and professional manner.
• Collaborate with internal teams (sales, marketing, product) to deliver optimal results for the client.
• Negotiate contracts and renewals, ensuring both company and client satisfaction.
• Analyze client data and performance to recommend improvements or optimizations.
• Prepare and present regular reports to clients regarding performance, milestones, and new opportunities.
• Manage client budgets and ensure the delivery of services within the allocated budget

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• Proven experience as an Account Manager, Sales Manager, or relevant role (typically 2+ years).
• Strong understanding of customer service principles and best practices.
• Excellent communication, negotiation, and presentation skills.
• Problem-solving ability and conflict resolution skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple client accounts simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
• Ability to work independently and as part of a team.
• Analytical mindset and ability to interpret data to improve service delivery.