Account Manager

ISLA LIPANA & CO.; Davao del Sur; On-site; PHP 446,400 - 781,200; Full time

Job summary

A leading consulting firm in Davao del Sur seeks an Account Manager to serve as the primary point of contact for clients. This role involves managing client accounts, ensuring satisfaction, and driving business growth. Candidates should have a Bachelor's degree and 2-5 years of relevant experience. Strong communication skills and proficiency in CRM software are essential. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 2-5 years of experience in account management, sales, or customer service.
• Ability to handle multiple accounts and prioritize tasks.

Responsibilities

• Serve as the primary contact for client accounts.
• Build and maintain strong, long-term relationships with clients.
• Address client inquiries, concerns, and requests in a timely manner.
• Oversee and manage client accounts to ensure satisfaction and retention.
• Identify opportunities to upsell or cross-sell products and services.
• Collaborate with internal teams to deliver client projects on time.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Proficiency in CRM software and MS Office Suite

Analytical mindset with a focus on results and solutions

Negotiation and problem-solving skills

Education

Bachelor’s degree in business, marketing, communications, or a related field

Job description

Job Description

An Account Manager serves as the primary point of contact between a company and its clients, ensuring customer satisfaction, building relationships, and driving business growth by managing client accounts. They typically work in industries like sales, advertising, finance, and customer service.

Key Responsibilities

• Serve as the primary contact for client accounts.
• Build and maintain strong, long-term relationships with clients.
• Address client inquiries, concerns, and requests in a timely manner.

Account Management

• Oversee and manage client accounts to ensure satisfaction and retention.
• Identify opportunities to upsell or cross-sell products and services.
• Monitor client accounts to ensure deliverables meet client expectations.

Project Coordination

• Collaborate with internal teams (e.g., sales, marketing, operations) to deliver client projects on time.
• Communicate client needs effectively to internal stakeholders.

Reporting and Analysis

• Prepare regular account performance reports.
• Analyze key metrics and recommend strategies to improve client outcomes.

Strategic Planning

• Develop strategies to optimize client satisfaction and drive revenue growth.
• Ensure accounts are aligned with the company’s business objectives.

Education & Experience

• Bachelor’s degree in business, marketing, communications, or a related field.
• 2-5 years of experience in account management, sales, or customer service.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in CRM software and MS Office Suite.
• Analytical mindset with a focus on results and solutions.
• Negotiation and problem-solving skills.

Personal Attributes

• Customer-focused attitude.
• Ability to work independently and as part of a team.
• High level of professionalism and attention to detail.

Additional Requirements

• Knowledge of the industry or product the company specializes in.
• Ability to handle multiple accounts and prioritize tasks.