Automotive Service Advisor

Skaiwel Trading & Solutions Inc; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Skaiwel Trading & Solutions Inc is looking for an Automotive Service Advisor to be the main contact between customers and the service department. You will interpret vehicle concerns, advise on maintenance, prepare estimates, and coordinate with technicians to ensure timely repairs.

You will clearly explain repairs, costs, warranties, and completion times, document service requests, and maintain high customer satisfaction throughout the service process in a fast-paced dealership environment in

Qualifications

• Must demonstrate strong customer service skills and the ability to listen to and document customer concerns accurately.
• Excellent communication skills to explain repairs, costs, and timelines clearly to customers.
• Attention to detail to ensure accurate service orders and estimates.

Responsibilities

• Greet customers and determine service or repair needs.
• Document vehicle symptoms and service requests accurately.
• Perform walk-around inspections and identify maintenance requirements.
• Recommend preventive maintenance based on guidelines and findings.
• Prepare repair orders, estimates, and service recommendations.
• Explain repairs, labor, parts, warranties, and timelines to customers.
• Coordinate with technicians for diagnosis and timely completion of work.
• Monitor progress and inform customers of delays or changes in cost.
• Obtain authorization for additional work beyond original estimate.
• Review completed repairs and suggest future maintenance.
• Process invoices and assist with payment and vehicle release procedures.
• Handle questions and complaints professionally to achieve resolutions.
• Maintain customer and vehicle records in the service system.
• Follow dealership policies, manufacturer standards, and safety regulations.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

Dealer Management System (DMS)

Repair estimating software

Job description

The Automotive Service Advisor serves as the primary point of contact between customers and the automotive service department. The role is responsible for understanding customer vehicle concerns, recommending appropriate maintenance and repair services, preparing service estimates, coordinating with technicians, and ensuring a high level of customer satisfaction throughout the service process.

Key Responsibilities

• Greet customers professionally and determine their vehicle service or repair needs.

• Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.

• Conduct vehicle walk-around inspections and identify visible maintenance or repair requirements.

• Recommend preventive maintenance and necessary repairs based on manufacturer guidelines, vehicle condition, and technician findings.

• Prepare accurate repair orders, cost estimates, and service recommendations.

• Explain required repairs, labor, parts, warranties, and estimated completion times clearly to customers.

• Coordinate with automotive technicians to ensure proper diagnosis and timely completion of repairs.

• Monitor the progress of vehicles in the service department and keep customers informed of delays, additional repairs, or changes in cost.

• Obtain customer authorization before performing additional repairs or work outside the original estimate.

• Review completed repairs with customers and explain work performed, parts replaced, and recommended future maintenance.

• Process invoices and assist customers with payment and vehicle release procedures.

• Handle customer questions, complaints, and service concerns professionally and work toward satisfactory resolutions.

• Maintain accurate customer and vehicle records in the dealership or workshop management system.

• Follow dealership/service center policies, manufacturer standards, safety procedures, and applicable regulations.