Automotive Service Advisor: Customer & Repair Liaison

Autokid Mobility Solutions; Philippines; On-site; PHP 223,000 - 379,000; Full time

Job summary

Autokid Mobility Solutions seeks a Service Advisor to be the main contact for customers and the Service Department. You will receive service requests, document concerns, and coordinate repairs with technicians to ensure a smooth, satisfactory service experience.

The role requires knowledge of vehicle parts and service processes, excellent communication, and the ability to handle multiple tasks in a fast-paced environment. Weekend or holiday work may be required to support operations.

Qualifications

• Bachelor's degree in Business Administration, Automotive Technology, Marketing, Management, or related field.
• College undergraduate applicants may be considered depending on experience.
• Experience in automotive service, customer service, sales, or after-sales operations is advantageous.
• Good communication and customer service skills.
• Willing to work in a fast-paced automotive service environment; weekends/holidays when required.

Responsibilities

• Receive customers and conduct initial interviews regarding vehicle concerns and service requirements.
• Inspect vehicles and document customer complaints and service requests accurately.
• Prepare and explain job orders, repair estimates, and recommended services to customers.
• Coordinate with technicians regarding diagnosis, repair, and maintenance.
• Monitor progress and provide customers with regular updates.
• Explain completed repairs, parts replaced, and services performed before release.
• Coordinate cash payments and required documents for vehicle release.
• Handle customer inquiries and service-related concerns professionally.
• Conduct follow-ups on service satisfaction and maintenance recommendations.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Documentation

Sales mindset

Fast-paced environment adaptability

Computer literacy

Education

Bachelor's degree in related field

College undergraduate acceptable

Tools

CRM systems

MS Office

Job description

Autokid Mobility Solutions seeks a Service Advisor to be the main contact for customers and the Service Department. You will receive service requests, document concerns, and coordinate repairs with technicians to ensure a smooth, satisfactory service experience.

The role requires knowledge of vehicle parts and service processes, excellent communication, and the ability to handle multiple tasks in a fast-paced environment. Weekend or holiday work may be required to support operations.