BPO Product Trainer - (BGC Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Free HMO and life insurance for employee plus two dependents

Quarterly performance-based bonuses

Fast-tracked promotion opportunities

Healthy work-life balance

Job summary

A staffing solutions company is looking for an Associate Trainer to design and deliver training programs in Taguig. The ideal candidate should have a minimum of 4 years BPO experience, including at least 2 years specifically as a trainer. Strong background in customer service, excellent communication skills, and proficiency in MS Office are essential. The role involves conducting needs analysis, delivering training sessions, and providing post-training support. The company offers comprehensive health benefits and opportunities for career growth.

Qualifications

• Minimum of 4 years of total BPO experience.
• At least 2 years as a trainer in BPO or shared services.
• Strong background in Customer Service and Communications.

Responsibilities

• Design, develop, and maintain high-quality training curricula.
• Execute engaging training sessions with effective methods.
• Conduct research to identify performance gaps and training needs.
• Provide post-training support to reinforce learning.
• Evaluate data to resolve complex issues and propose solutions.

Skills

Instructional Design

Training Delivery

Needs Analysis

Performance Support

Analytical Problem Solving

Customer Service

Communication

Proficient in MS Office

Education

Graduate of any four-year degree program

Job description

Job Overview: Associate Trainer

Location: Fully Onsite (BGC, Taguig) | Schedule: Shifting Schedules

Core Responsibilities

• Instructional Design: Apply end-to-end methodologies to design, develop, and maintain high-quality training curricula and content.
• Training Delivery: Execute engaging training sessions using diverse and effective facilitation techniques.
• Needs Analysis & Research: Conduct ethical research to accurately identify performance gaps and training requirements.
• Performance Support: Provide post-training floor support to reinforce learning and drive continuous performance improvement.
• Analytical Problem Solving: Evaluate data from various sources to resolve complex issues and propose multi-faceted solutions for stakeholders.

Candidate Profile

• Education: Graduate of any four-year degree program.
• Professional Experience: A minimum of 4 years of total BPO experience.
  • At least 2 years specifically as a trainer (BPO or shared services).
  • A total of 3 years of experience focusing on soft skills and customer service training.
• Domain Expertise: Strong background in Customer Service (CS) and Communications; a background in Technical Support is preferred.
• Technical Skills: Proficient in MS Office (Word, Excel, PPT) for documentation and reporting.
• Communication: Exceptional verbal and written skills with a professional, "lead-by-example" attitude.

Employee Benefits

• Comprehensive Health: Free HMO and life insurance for the employee plus two dependents.
• Financial Incentives: Eligibility for quarterly performance-based bonuses.
• Career Growth: Fast-tracked promotion opportunities and professional development.
• Culture: A work environment that prioritizes a healthy work-life balance.