Associate Trainer | Shifting Schedule | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO coverage

Life insurance for employee & 2 depend

Quarterly performance bonus

Fast track career progression

Job summary

TASQ Staffing Solutions is seeking an Associate Trainer for onsite shifting schedules at Clark and BGC. You will analyze training needs, design curricula, develop content, and deliver courses with engaging methods.

A strong emphasis on customer service and tech support skills is required to uplift performance. Ideal candidates have 2–3 years of trainer experience in BPO, excellent communication, and the ability to work with data for reporting.

Qualifications

• Graduate of any 4-year course.
• 2–3 years trainer experience in the BPO industry.
• Background knowledge in Tech Support.
• Excellent oral and written communication.
• Quarterly performance bonus mentioned in the offer.
• Opportunity for fast-track career progression.

Responsibilities

• Training Needs Analysis with follow-up on the floor to sustain learning.
• Curriculum and course design end-to-end understanding.
• Content development and appropriate methodology.
• Course delivery using effective training techniques.
• Research methodology to carry out ethical, guided training.

Skills

Training experience

Soft skills training

Customer service

Technical support

High impact communication

Analytical ability

Reporting & documentation

Education

4-year degree

Tools

MS Word

MS Excel

PowerPoint

Job description

Associate Trainer | Shifting Schedule | Onsite

About the job Associate Trainer | Shifting Schedule | Onsite

Available Sites:

• Clark
• BGC

Work Schedule: Onsite,Shifting Schedules

Responsibilities:

• Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
• Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
• Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4-year course.
• At least 2 to 3 years trainer experience in the BPO industry
  
• Preferably with background or knowledge in Tech Support.
  
• Excellent oral and written communication.
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.